Is Business Really About Collaboration or Competition?

The answer is: both. Seen from the global level of organizational complexity, business is all about working together for our common good. And that happens through competition, not in spite of it. The key is learning how to compete with one another on lower levels while never losing sight of our shared purposes on higher ones.

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Seeing a Restaurant as a Home

A group of franchised, casual dining restaurants in the Dallas/Fort Worth area had a problem. There was a disconnect between the aspirations of leadership and culture on the ground. A shift in vision was needed. And it needed to be one that front-line employees could own. The crucial change was to see the restaurant as a home where family offers hospitality to guests. A culture like that is one that employees--even those washing the dishes--can really care about. And it's also one that keeps customers coming back.

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Values Are Contagious

Values are essential to business. However, when we assume that they're private, our values can leave us feeling isolated and lonely. But values aren't really private. They're shared. So leaders should be in the business of offering values--not just adding value.

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Seeing Import Logistics As Mission

In the autumn of 2016, a Philly-based startup was reconsidering their mission. The organization had been founded to streamline international shipping logistics. They were well-positioned to succeed. But the co-founders were restless. They wanted to use their competitive advantage to make a lasting difference. To get there, they realized that they needed a mission statement to help them articulate what they were doing—and why.

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What Smart Money Does

What would happen if we stopped imagining that money exists primarily to make our private lives as comfortable as possible? What would change if we started seeing money as an opportunity for solidarity and recognition?

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