Is Business Really About Collaboration or Competition?

The answer is: both. Seen from the global level of organizational complexity, business is all about working together for our common good. And that happens through competition, not in spite of it. The key is learning how to compete with one another on lower levels while never losing sight of our shared purposes on higher ones.

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Seeing a Restaurant as a Home

A group of franchised, casual dining restaurants in the Dallas/Fort Worth area had a problem. There was a disconnect between the aspirations of leadership and culture on the ground. A shift in vision was needed. And it needed to be one that front-line employees could own. The crucial change was to see the restaurant as a home where family offers hospitality to guests. A culture like that is one that employees--even those washing the dishes--can really care about. And it's also one that keeps customers coming back.

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What the Ancients Knew (and We Don’t) about Economy

Treating customers and business partners as family is one of the biggest opportunities for making work more meaningful in our global economy.

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