Seeing a Restaurant as a Home

A group of franchised, casual dining restaurants in the Dallas/Fort Worth area had a problem. There was a disconnect between the aspirations of leadership and culture on the ground. A shift in vision was needed. And it needed to be one that front-line employees could own. The crucial change was to see the restaurant as a home where family offers hospitality to guests. A culture like that is one that employees--even those washing the dishes--can really care about. And it's also one that keeps customers coming back.

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Values Are Contagious

Values are essential to business. However, when we assume that they're private, our values can leave us feeling isolated and lonely. But values aren't really private. They're shared. So leaders should be in the business of offering values--not just adding value.

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Conscious Capitalism: Liberating the Heroic Spirit of Business

When we refuse to see our place in context, business looks like a fight for survival. But when we entrust our well-being to one another in a self-conscious ecosystem, business becomes playful collaboration.

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What Smart Money Does

What would happen if we stopped imagining that money exists primarily to make our private lives as comfortable as possible? What would change if we started seeing money as an opportunity for solidarity and recognition?

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What the Ancients Knew (and We Don’t) about Economy

Treating customers and business partners as family is one of the biggest opportunities for making work more meaningful in our global economy.

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